Question 1

Where do you deliver?

Accepted Answer

GLAMO NEPAL currently delivers within Kathmandu Valley. Delivery availability is confirmed during checkout.

Question 2

How long does delivery take?

Accepted Answer

Most Kathmandu Valley orders are prepared for delivery within 1 to 2 business days, depending on stock, address details and courier timing.

Question 3

How long does delivery take outside Kathmandu Valley?

Accepted Answer

We currently deliver within Kathmandu Valley only. Outside-Valley delivery will be available soon.

Question 4

Which payment methods are available?

Accepted Answer

You can choose Khalti, eSewa, Cash on Delivery or Cards where those options are available for your order and location.

Question 5

Is Cash on Delivery available?

Accepted Answer

Cash on Delivery is available within Kathmandu Valley. The checkout page shows COD availability before you place an order.

Question 6

Are products authentic?

Accepted Answer

GLAMO NEPAL curates beauty products with authenticity, clear product information and careful sourcing in mind.

Question 7

Can I return a product?

Accepted Answer

Returns are considered within 7 days for eligible unused, unopened and sealed products. Beauty and hygiene items may have restrictions once opened.

Question 8

What if an item arrives damaged or incorrect?

Accepted Answer

Contact GLAMO NEPAL as soon as possible with your order details and clear photos so the support team can review the issue.

Question 9

Do you offer gift wrapping?

Accepted Answer

Gift wrapping is available from checkout when the service is offered for your order.

Question 10

How do I choose products for sensitive skin?

Accepted Answer

Review ingredients, patch test new products and avoid items with known triggers. For medical skin concerns, consult a qualified professional.

Question 11

Can I pick up from the store?

Accepted Answer

Store pickup may be available from Naya Baneshwor, Mantra In & Out Square, Kathmandu, Nepal. Contact the team before visiting to confirm timing.

Question 12

Can I chat on WhatsApp?

Accepted Answer

Yes. Use the floating WhatsApp button or message GLAMO NEPAL at +977 9818212188.

Clear answers before you order.

Frequently asked questions