Return Policy

Eligible products may be returned within 7 days if they are unused, unopened, sealed and in their original condition.

Opened beauty, skincare, fragrance and hygiene-sensitive items may not be returnable unless they arrive damaged or incorrect.

Under the Consumer Protection Act 2075 (2018) of Nepal, consumers have the right to return products that are defective, not as described, or delivered in a damaged condition.

Customers should report damaged, missing or incorrect items within 48 hours of delivery with the order number, photos and delivery details.

GLAMO NEPAL will review the issue and guide the customer on replacement, exchange or refund options.

We will arrange return pickup for damaged items at no additional cost to the customer.

Refunds for Khalti, eSewa and card payments follow the payment provider's processing timeline, typically within 5–10 business days.

COD returns may require manual verification before a refund or exchange is completed.

Refunds are processed to the original payment method only, in compliance with Nepal Rastra Bank regulations.

Exchange requests are subject to product availability.

Products marked as non-returnable on the product page cannot be returned unless they arrive damaged.

Items returned without original packaging, tags or hygiene seals may not be accepted.

Gift cards and digital products are non-refundable.

To initiate a return, contact our support team with your order number and reason for return.

Once approved, we will provide return instructions and a return shipping label if applicable.

Refunds are processed within 5 business days of receiving and inspecting the returned item.

For support, contact +977 9818212188 or @glamo_nepal at https://www.instagram.com/glamo_nepal/.